Customer Service
Is it necessary for me to register an account in order to buy an item?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.
How to track my order?
When we ship your order, we will send you an email notification that includes tracking numbers for all the packages (which may potentially go to your spam/junk folder). You can also check the order information on our website. First, you need to register or log in using the email you provided during the checkout process. In the "My Account" section, click on the corresponding order, and you will find the tracking numbers for each package in the order details.
Can I change my order?
Yes. You can cancel, or reschedule your order before shipment by emailing us at service@domioutdoorliving.com. Please visit our Order Cancellation Policy page for more details.
What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at service@domioutdoorliving.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
How do I use my promo code online?
When you make a payment on the checkout page, you only need to fill in the promo code to get the corresponding discount.
Tips: Only one discount code can be used for one order.
Shipping & Return
When will my order ship & How long to arrive?
We usually ship items within 24 - 48 hours after confirmed payment.
In general, we ship via Fedex, average transit time is about 2 - 8 business days.
Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Can I arrange delayed delivery?
Yes, you can choose a delivery date which works best for your schedule. If you want to delay delivery of your goods, please contact us before placing an order and make a note on the checkout page.
Email: service@domioutdoorliving.com
What is DomiOutdoorLiving's return policy?
Domi Outdoor Living has a 30-day return policy. Please visit our Return Policy page for more details.